How do I order?
Orders are placed online or by phone 1.800.447.0568
What payment methods do we accept?
We accept credit cards and Paypal. Your credit card information is only given to a secure website.
When do we ship?
All orders are processed daily and shipped on Monday. Please allow 5 - 10 business days to process orders. All orders must be received by noon on Thursday for next week shipping. Any orders received after noon on Thursday will be shipped on the next following Monday. Please give ample notice when placing orders during the Holiday Seasons. No FedEx Ground orders will be shipped during weeks with holidays such as Thanksgiving, Christmas, New Years, Valentines Day or Mother's Day, due to increased deliveries during those weeks.
What company is used for shipments and how long does it take to arrive?
We ship via FedEx or UPS. The products should arrive in (7) to (10) days. Shipping times are not guaranteed by freight companies during the weeks with holidays. Chappell Hill sausage is not responsible for wrong information given. Monies will not be refunded. Freight companies do not warranty perishable products. To receive a tracking # please see TrackingUpdates@fedex.com.
FedEx Ground orders must be received by Noon(Central Time) on Thursday for next week shipping.
What should I do when the package arrives?
Immediately remove contents from container and place in freezer or refrigeration. When the package arrives there may be some dry ice remaining in the cooler. DO NOT touch the ice. To dispose of dry ice, place in a well-ventilated container and take it outside where small children and pets cannot reach it. Simply let it sublimate away!
What is the cost of Freight?
Freight cost depends on the weight of the package and the address of the recipient. Once you start placing an order you will be able to view the different shipment options with their shipping costs.
Do we have a handling charge?
We have a handling charge of $31.95 or less per container, depending on the items being shipped
If you are only ordering dry goods the handling charge will be $5.95.
What is the minimum order?
There is no minimum order.
Dry Ice:
Dry ice is extremely cold (-109.3°F or -78.5°C). At this temperature, it sublimates from the solid state into the gaseous state or undergoes deposition from gas to solid. Contact with dry ice can result in frostbite and cold burns. Avoid allowing contact between dry ice and the skin, eyes, or mouth. Use insulated gloves when handling. Do not eat or swallow dry ice. Do not seal dry ice in glass or other closed containers, since the pressure buildup may result in breakage or bursting.
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